16jili Privacy Policy

16jili is an online gaming platform operated for Filipino players. As part of delivering our services — including account management, game access, payment processing, and customer support — we necessarily collect and process certain personal information about our players and visitors.

We are committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. This Policy applies to all personal data collected through the 16jili website, mobile application, and any related services or communications.

This Policy should be read alongside the 16jili Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 16jili.

16jili collects personal data in several ways: directly from you when you register or interact with the platform, automatically through your use of the site and app, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records) or as mandated by applicable law.

16jili uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and maintain your 16jili player account, verify your identity, and manage your account settings and preferences.
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and deliver the full range of 16jili platform features.
• Identity Verification (KYC): To verify that you meet the 21+ age requirement and to comply with our know-your-customer obligations under applicable Philippine regulations.
• Payment Processing: To process financial transactions, detect and prevent payment fraud, and maintain accurate financial records.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming behaviour, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care to players under our Responsible Gaming Policy.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, including anti-money laundering (AML) obligations, data privacy requirements under RA 10173, and any reporting obligations to relevant authorities.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct on the platform.
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the overall 16jili player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012 (RA 10173), 16jili processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 16jili — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, age verification requirements, and data retention obligations.
• Legitimate Interests: Processing is necessary for 16jili's legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where we rely on legitimate interests as our legal basis, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights. If you would like more information about any specific balancing assessment, please contact us.

16jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification services used to confirm your identity and age in compliance with Philippine regulations.
• Game Content Providers: Licensed game developers and providers whose titles are available on the 16jili platform, to the extent necessary for game delivery and technical support.
• IT and Platform Service Providers: Cloud hosting, data storage, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Philippine government agencies, law enforcement bodies, and regulatory authorities, where disclosure is required by law or in response to a valid legal request.
• Professional Advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

16jili uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our services. Cookies are small text files stored on your device when you visit 16jili.net or use the 16jili app.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 16jili platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

16jili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

When personal data is no longer required, 16jili will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

16jili implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 16jili servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal and financial data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to authorised 16jili personnel and service providers who require it to perform their duties. All access is logged and audited.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 16jili accounts for an additional layer of security.
• Continuous Monitoring: Our security team monitors the platform 24/7 for suspicious activity, intrusion attempts, and data anomalies.
• Regular Security Audits: 16jili conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.

While 16jili takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 16jili will notify you and the relevant Philippine authorities in accordance with the requirements of RA 10173.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 16jili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that 16jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update most account information directly through your 16jili account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the 16jili Data Privacy Officer using the contact details in Section 13. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

16jili is strictly an adult gaming platform. Access to and use of 16jili is prohibited for any person under the age of 21, in accordance with Philippine gaming regulations. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data, and return any deposits in accordance with applicable regulations. If you believe that a minor has registered on 16jili, please contact our support team immediately so that we can take appropriate action.

The 16jili platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game content providers. While we take care to work only with reputable partners, 16jili is not responsible for the privacy practices or content of any third-party services.

When you interact with a third-party service — for example, when completing a GCash payment — you will be subject to that third party's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party services you use in connection with your 16jili account.

16jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or platform features. When material changes are made, we will notify registered players via email and/or a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 16jili protects your personal data. Your continued use of the platform following the publication of any revised Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 16jili handles your personal data, please contact our Data Privacy Officer. We are committed to addressing all privacy-related enquiries promptly and professionally.

Data Privacy Officer — 16jili
Email:
[email protected]

General Support:
[email protected]

Our support team operates on Philippine Standard Time (PST), 24 hours a day, seven days a week. We aim to respond to all data privacy requests within 30 calendar days of receipt. For general platform enquiries, please visit our FAQ page or our About Us page.